Novell today announced a major deal with BT (formerly British Telecommunications) to provide directory and consulting services to BT Exact, the telecommunications company’s technology and IT operations division. BT Exact is working with Novell on a directory-based program to integrate identity information among its various lines of business as part of an effort to reduce costs, increase employee efficiency and improve customer service. When completed, the initiative will involve more than 100,000 users globally, including employees, agencies and partners and could potentially save the company millions of dollars.
One of Europe's leading telecommunications service providers with more than 20 million business and residential customers in the United Kingdom alone, BT wanted to integrate and simplify its broad range of services across different business units. BT recognized that the creation of a core repository of digital identities would allow them to maximize their existing IT investments and ensure employees had access to the most up-to-date information.
Brian Giffen, CIO for BT Group operations, said, “Our objective was to create an authoritative source of identity information for the whole BT Group. In a large business, IT often develops at a departmental level leading to a range of applications, duplication of information, and possible security loopholes. BT saw an opportunity to unify its information and improve business processes.”
The Directory Enablement Program began with a study of the business needs and potential benefits of directory technology. BT Exact engaged Cambridge Technology Partners®, the business strategy practice of Novell Consulting® in the UK, to provide a strategic roadmap for the project, make the financial case for investment, and articulate the requirements for the necessary identity management technologies.
“We selected Cambridge Technology Partners because we were impressed by their independence and professionalism,” Giffen said. “Despite the fact Novell was a potential supplier, we found the consultants to be completely independent in their analysis, and they showed considerable enthusiasm and commitment to the project. A tight, six-week timescale was proposed for the initial identity management consultation, and the team delivered an extensive strategic plan for the Directory Enablement Program within deadline.”
The Directory Enablement Program, based on Novell® eDirectoryTM, provides the core infrastructure for the delivery of many other BT services and is viewed as a vital foundation for the company’s overall IT strategy, which is designed to accomplish four main objectives:
Through the implementation of the Directory Enablement Program, BT expects to more efficiently manage its resources and reduce IT costs associated with provisioning new employees and handling help desk calls. By providing a single directory that is integrated with the company's many applications, BT will be able to easily administer existing applications and introduce new strategic IT ventures that can be provisioned for those employees, customers and partners entitled to use them. Most importantly, BT can be assured that only the right people have access to their company resources on the network.
Faster, easier access to information will also allow employees to respond to customers more effectively. For example, up-to-date information on customers allows company representatives to respond to each customer's unique needs and identify opportunities to offer new services.
“Without a clear view of our information and assets, there were risks of unnecessary duplications of efforts and resources, over-complicated systems, missed revenue streams and limitations on our responsiveness as a business,” Giffen said. “We believe the Directory Enablement Program has the potential to save BT millions of dollars.”
Novell, Inc. (Nasdaq: NOVL) is a leading provider of infrastructure software and services to over 50,000 customers in 43 countries. With more than 20 years of experience in data center, workgroup and desktop solutions, Novell's 6,000 employees, 5,000 partners and support centers around the world are meeting customer requirements for identity-driven computing and Linux solutions. By providing enterprise-class software and support for commercial and open source software, Novell delivers increased operating flexibility and choice at a lower total cost of ownership. More information about Novell can be found at http://www.novell.com.
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