For the most recent updates to the Release Notes, go to SupportLine, the Micro Focus Customer Support Web site, at http://supportline.microfocus.com/. The first time you access SupportLine, you are required to register and obtain a password. After logging in to SupportLine, access the latest Release Notes for your product.
Microsoft SQL Server 2008
Microsoft SQL Server 2005
Oracle 11g Release 1
Oracle 10.2 Release 2
MySQL 5.0
MySQL 4.1
On June 1, 2009, Micro Focus purchased Quality Solutions products from Compuware Corporation. Newbury, England-based Micro Focus provides enterprise application management and modernization solutions. Compuware and Micro Focus will continue to collaborate to ensure that customers receive uninterrupted service and obtain the full value of both companies' product capabilities.
For this release, the default installation path has changed from <INSTALL_DIR>:\Program Files\Compuware\Optimal Trace to <INSTALL_DIR>:\Program Files\Micro Focus\Optimal Trace. Correspondingly, the Start menu paths also have changed to reflect the move from Compuware to Micro Focus. If you have installed with a customized path, you will not experience any changes to the installation directory during migration. There are additional considerations for the LDAP settings file. For more information, see Default Location for the LDAP Settings File. Additionally, refer to the "Upgrading Optimal Trace" topic in the Optimal Trace Installation Guide.
Optimal Trace will continue to use Compuware's Distributed License Manager. For more information, see Optimal Trace and Compuware's Distributed License Management Utility 4.3.
For the most recent product updates and information, go to SupportLine, the Micro Focus customer care Web site. You can find the new contact information posted on SupportLine in an updated Release Notes for each product and in future product release documentation.
This section includes technical information that may affect how you use the product.
When upgrading to the current release of Optimal Trace, you may need to migrate your Optimal Trace database depending on which Optimal Trace release it was created in. For more information, refer to the "About Migrating an Optimal Trace Database" topic in the Optimal Trace Installation Guide.
For this release, Optimal Trace will continue to install Compuware's Distributed License Management (DLM) Utility 4.3. In a future release of Optimal Trace, DLM will be replaced with the Micro Focus licensing utility.
To access the utility, click Start → Programs → Compuware → Distributed License Management. From this utility, you can install and configure Optimal Trace licenses.
In the previous release of Optimal Trace Enterprise and Optimal Trace Enterprise Server, the LDAP settings file (.ldapsession) was saved in the following location:
<INSTALL_DIR>:\Documents and Settings\<USER_DIR>\Application Data\Compuware\Optimal Trace Enterprise\5.2\EN
<INSTALL_DIR>:\Documents and Settings\All Users\Application Data\Compuware\Optimal Trace Server\5.2\EN
In this release, the default location for the LDAP settings file has changed to the following location:
<INSTALL_DIR>:\Documents and Settings\<USER_DIR>\Application Data\Micro Focus\Optimal Trace Enterprise\5.3\EN
<INSTALL_DIR>:\Documents and Settings\All Users\Application Data\Micro Focus\Optimal Trace Server\5.3\EN
To use an LDAP settings file created in the previous release, you must copy the file to the new location.
This section describes known issues that may affect how you use the product.
If ever you have any problems or you would like additional technical information or advice, there are several sources. In some countries, product support from Micro Focus may be available only to customers who have maintenance agreements.
If you obtained this product directly from Micro Focus, contact us as described below. If you obtained it from another source, such as an authorized distributor, contact them for help first. If they are unable to help, contact us as described below.
However you contact us, please try to include the information below, if you have it. The more information you can give, the better Product Support can help you. But if you don't know all the answers, or you think some are irrelevant to your problem, please give whatever information you have.
The name, release (version), and build number of the product.
Installation information, including installed options, whether the product uses local or network databases, whether it is installed in the default directories, whether it is a standalone or network installation, and whether it is a client or server installation.
Environment information, such as the operating system and release on which the product is installed, memory, hardware/network specifications, and the names and releases of other applications that were running.
The location of the problem in the product software, and the actions taken before the problem occurred.
The exact product error message, if any.
The exact application, licensing, or operating system error messages, if any.
Your Micro Focus client, office, or site number, if available.
Our web site gives up-to-date details of contact numbers and addresses. To connect, enter www.microfocus.com in your browser to go to the Micro Focus home page, or go to http://supportline.microfocus.com.