Diagnostic log files helps in investigating and troubleshooting issues. This section provides information about collecting diagnostic logs for ESM for Fusion.
To collect diagnostic logs :
Log in to the CDF master node as root.
Change to the directory where you installed ESM for Fusion:
cd /opt/esm
Alternatively, if you have installed manually, you can find the support_utils script in the location where you extracted the ESM for Fusion installer. For example, /opt/esm-x.x.x.x.
Execute the script to generate logs:
./support_utils.sh
If you want to collect the operating system logs, specify Y to install the sos package. Otherwise, specify N.
The sos package is required to generate the operating system logs. Installation of the sos package is a onetime activity.
Specify the password to encrypt the output file.
The encrypted log file is stored in the location:
/opt/support_util/<ddmmyyyyhhmmss>
For example:
/opt/support_util/07072020043015
To view the logs, you must decrypt the file as follows:
Change to the directory where the log file is stored.
For example:
cd /opt/support_util/07072020043015
Execute the command:
dd if=<log_file_name> | openssl aes-256-cbc -md sha1 -d -k <Encrypt-Password> | tar zxf -
For example:
dd if=esm-support-util-20200707043015.aes | openssl aes-256-cbc -md sha1 -d -k <Encrypt-Password> | tar zxf -