Troubleshoot ImportUsers tool errors

The tool provides the following types of detailed error information to help you troubleshoot issues:

  • Console (or specified file). Provides information about system errors.

  • Audit trail. Contains information about actions the tool performs on user and the resulting status or error.

  • Diagnostic information. Provides information for monitoring the tool's progress and activity.

For more details about the content and location of these items, see Status and error information.

To troubleshoot ImportUsers tool errors

There are three main types of errors you might encounter while running the ImportUsers tool:

  • Confirmation prompt indicates the wrong customer

  • System errors

  • Timeouts or Server errors having an HTTP 5XX status code

If you encounter a different type of error that you are not able to resolve, contact Support for help.