Troubleshooting

Mozilla Firefox and Google Chrome might work better than Internet Explorer. With Internet Explorer you might need to click Search to actually execute the search instead of just pressing Enter.

Do not use Compatibility View when using EA Web in Internet Explorer. It might cause problems with the Go to source feature.

If you are unable to access the site, try re-deploying the EAWeb.war following these steps:
1. Stop the Apache Tomcat service.
2. Delete the EA Web folder from: C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\webapps. Leave the EAWeb.war file.
3. Delete all the files found in the following folders:
  - C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\webapps
  - C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\temp
  - C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\work\Catalina\localhost
4. Start the Apache Tomcat service.
5. If you still cannot access the site from the server, check the Apache Tomcat Java configuration and make sure it is using JRE version 7 or higher.

You might have to configure the Apache Tomcat service to use a user account that has access to EA and the workspace. To do so:
1. Right-click the Apache Tomcat service and choose Properties.
2. Go to the Log On tab, choose This account and enter your username and password.
3. Restart the service.

If you still do not see data on the site try the following in this order:
1. Restart the Enterprise Analyzer Web service.
2. Delete the browser’s temporary Internet files.

If searches or queries are returning no results, refresh the Web page to check the connection status. If the status is Disconnected, you need to restart Enterprise Analyzer Web service. To do so:
1. Right-click the service and choose Properties.
2. In the Recovery tab choose Restart the Service for the first, second, and subsequent failures.
3. Click OK and restart the service.