Information Needed by Micro Focus Customer Support

When contacting Micro Focus Customer Support, please include the following information if possible. The more information you can give, the better Micro Focus Customer Support can help you.

• The name and version number of all products that you think might be causing an issue.
• Your computer make and model.
• System information such as operating system name and version, processors, and memory details.
• Any detailed description of the issue, including steps to reproduce the issue.
• Exact wording of any error messages involved.
• Your serial number or works order (WO) number.

To find out these numbers, look in the subject line and body of your Electronic Product Delivery Notice email that you received from Micro Focus, or on the box in which the product was supplied, and on the red card supplied in the DVD case .