Diagnosing Unexpected User Errors on a Windows Server

Follow the procedure below to diagnose unexpected user errors on a Windows server.

To confirm the name of the client system, from your Windows desktop, choose Start > Settings > Control Panel > Network > Protocols.Click TCP/IP, then choose Properties > DNS > Host Name. The name you specify for the "Host Name" entry is the one that the runtime uses.
On the server, examine the server access file for the record that matches the client machine name/client user name combination. Run the server access file manager utility:
```
acurcl -access
```
Note: This task requires administrator group privileges on a Windows server. It should be done by the AcuConnect system administrator.
1. Be sure to enter the name of the working server access file when prompted.
2. Select menu item [4], Display one/all security records.
3. Respond N to the Display all records? prompt.
4. To the next two prompts, provide the client machine name and client user name, respectively. The matching record will be displayed.
The AcuConnect system administrator should be able to determine whether this is the appropriate and expected access record for the client machine name/client user name combination and take any necessary steps to modify the record, or add a new one.