Troubleshoot License Errors
The table contains explanations for typical licensing-related error messages.
Error message | Explanation |
---|---|
Error: Failed to update license from the license server. Your license cache details do not match the current service configuration. Shutting the service down. | The configuration of the service has been altered. Verify that the service port and IP address have not changed since the service started. |
Error: License for ProductName is invalid. Exiting. | The license returned from the License Server is invalid. Ensure that the license has not expired. |
Error: Failed to connect to license server using cached licensed details. | Cannot communicate with the License Server. The product still runs for a limited period; however, you should verify whether your License Server is still available. |
Error: Failed to connect to license server. Error code is SERVICE: ErrorCode | Failed to retrieve a license from the License Server or from the backup cache. Ensure that your License Server can be contacted. |
Error: Failed to decrypt license keys. Please contact Autonomy support. Error code is SERVICE:ErrorCode | Provide Micro Focus Big Data Support with the exact error message and your license file. |
Error: Failed to update the license from the license server. Shutting down | Failed to retrieve a license from the License Server or from the backup cache. Ensure that your License Server can be contacted. |
Error: Your license keys are invalid. Please contact Autonomy support. Error code is SERVICE:ErrorCode | Your license keys appear to be out of sync. Provide Micro Focus Big Data Support with the exact error message and your license file. |
Failed to revoke license: No license to revoke from server. | The License Server cannot find a license to revoke. |
Failed to revoke license from server LicenseServer Host:LicenseServerPort. Error code is ErrorCode | Failed to revoke a license from the License Server. Provide Micro Focus Big Data Support with the exact error message. |
Failed to revoke license from server. An instance of this application is already running. Please stop the other instance first. | You cannot revoke a license from a running service. Stop the service and try again. |
Failed to revoke license. Error code is SERVICE:ErrorCode | Failed to revoke a license from the License Server. Provide Micro Focus Big Data Support with the exact error message. |
Your license keys are invalid. Please contact Autonomy Support. Error code is ACISERVER:ErrorCode | Failed to retrieve a license from the License Server. Provide Micro Focus Big Data Support with the exact error message and your license file. |
Your product ID does not match the generated ID. | Your installation appears to be out of sync. Forcibly revoke the license from the License Server and rename the license and uid directories. |
Your product ID does not match this configuration. | The service port for the module or the IP address for the machine appears to have changed. Check your configuration file. |