The main Answer Bank overview page enables you to view summary information about the questions and answers in your Answer Bank.
The summary at the top of the page provides details of the numbers of questions in different states (incoming, answerable, needs answer, and answered), and the numbers of incoming answers:
The summary is displayed at the top of all the pages in the Answer Bank interface, to allow you to easily navigate between different sections as you work. Click each section to view additional details and tasks.
The main overview page also shows the Popular questions this week list, which displays the top ten most popular answered questions in your Answer Bank system. This table also shows:
You can sort the question list by the popularity, and by the number of unmatched equivalent questions, by clicking the column title.
TIP: You can use the Search box to specify search terms to find questions that are not listed in the top ten most popular.
Click the title of one of the listed questions to edit the question/answer pair. See Modify or Delete a Question/Answer Pair.
You can also use the following buttons to add more questions and answers to your Answer Bank system: