For automatically emailing agent and channel results:
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email.xss
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The main template that the user_email library uses for results emails. email.xss specifies the overall structure of emails, and includes specific instructions for displaying individual agent results. |
channels.xss
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The template that the user_email library uses for formatting the channel results that the email.xss template includes. |
For sending custom emails:
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ondemand.xss
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The template that specifies how to display the e-mails that sends in response to a Custom action. |