Manage Answerable Questions

Answerable Questions have been through an initial check and confirmed to be questions that can be answered. The Answerable Questions page allows you to view the list of answerable questions and select questions to answer.

To open the Answerable Questions page, click Answerable Questions at the top of any Answer Bank page, or use the side bar to navigate to Answer Bank > Questions > Answerable.

The Answerable Questions page lists all the questions that have been marked as answerable. For each question, the page specifies the Likelihood of an existing answer. Answer Bank calculates the likelihood (high, medium, or low) according to the number of question/answer pairs that contain similar questions. The table also includes the Age of the question (that is, how long it has been in Answer Bank).

When you click an answerable question, the Assign unanswered questions to QEC page opens. You can use this page to

  • assign the question (and any equivalent questions) to an existing question/answer pair.

  • answer the question.

  • move the question to the Needs Answer queue to create a new question/answer pair.

  • skip or permanently discard the question.

Filter the List of Questions

To filter the list of questions, type a word or phrase in the Search box, and then press Enter. The page refreshes to show only the questions that match your search terms.

TIP: You can use Boolean, proximity, and wildcard operators to construct a more precise search.

Add a Question to an Existing Answer

The Answerable Questions list shows the likelihood that an existing answered question is equivalent to the new question. In this case, you can add the question to the existing question/answer pair, rather than create a duplicate answer.

TIP: Questions that you move to the Answer Bank are listed in the Processed Questions box. If you assign a question by mistake, click Return to Queue to return the question to the answerable questions list.

Add an Answer

When a new answerable question does not match any existing question/answer pairs, you can create a new answer.

Move a Question to the Needs Answer List

When you do not have an answer to an answerable question, you can move it to the Needs Answer list to research later.

Skip or Discard an Answerable Question

When you click an answerable question, the Assign unanswered questions to QEC page opens.

  • To skip the question, click Skip for Now.

  • To permanently delete the question, click Discard.

    TIP: Discarded questions are listed in the Processed Questions box. If you discard a question by mistake, click Return to Queue to return the question to the answerable questions list.