Manage Incoming Questions

Incoming questions are questions that have not been checked or answered. The Incoming Questions Queue page allows you to check through and manage the list of questions.

To open the Incoming Questions Queue page, click Incoming Questions at the top of any Answer Bank page, or use the side bar to navigate to Answer Bank > Questions > Incoming.

The Incoming Questions Queue page lists all the questions currently in the queue, with the time that each question has spent in the queue.

From the Incoming Questions Queue page, you can:

  • Filter the list of questions to show only questions that contain a particular phrase. This feature enables you to focus on questions on a specific topic.

  • Discard irrelevant questions and remove them permanently from the queue.

  • Send a question to the Answerable Questions Queue for further administration.

  • Answer individual questions.

Answer Bank shows the number of incoming questions curated during your current session in the bottom right corner of the page.

Navigate the Question Queue

You navigate the incoming question queue by using your mouse or arrow keys. You can click a specific question, or use the up and down arrow keys to move up or down in the list.

To filter the list of questions, type a word or phrase in the Filter box, and then press Enter. The page refreshes to show only the questions that match your search terms.

TIP: You can use Boolean, proximity, and wildcard operators to construct a more precise search.

Manage Questions

You can go through the list and use the left and right arrow keys or UI buttons to move questions:

  • Move a question left () to discard it. Discarding the question removes it from the queue and marks it as deleted.
  • Move a question right () to mark it as answerable. This moves the question to the Answerable Questions queue. See Manage Answerable Questions.

You an also provide answer to a question directly.