Ingest PST Files

Consider the following points before ingesting Microsoft Outlook Personal Folders (PST) files:

  • The best results are usually obtained when KeyView uses MAPI to extract and filter PST files. To use MAPI, you must:

    • Run CFS on Windows.
    • Install Microsoft Outlook on the same machine as CFS. If you are using 64-bit CFS, install 64-bit Outlook. If you are using 32-bit CFS, install 32-bit Outlook.
    • Ensure that MAPI has write access to the PST files. Set the WorkingDirectory parameter in the [ImportService] section of the CFS configuration file so that CFS copies files to a working directory and processes the copies, rather than processing the files in their original location.
  • PST files can contain a large amount of data and KeyView might not finish processing them within the default time limit allowed by CFS. Consider increasing the value of the KeyviewTimeout parameter, in the [ImportService] section of the CFS configuration file.