Retrieve Skype For Business Online Conversations

You can use the Exchange Web Service Connector to retrieve Skype for Business Online conversations that have been archived to Exchange Online mailboxes.

TIP: You can synchronize deleted conversations by placing an in-place hold on a mailbox. The hold ensures that deleted items are archived in the RecoverableItems folder, which is hidden from the user. For information about how to apply holds, refer to the Exchange Online documentation.

To retrieve Skype for Business Online conversations

  1. Stop the connector.
  2. Open the connector configuration file in a text editor.
  3. In the [FetchTasks] section of the configuration file, specify the number of fetch tasks using the Number parameter. If you are configuring the first fetch task, type Number=1. If one or more fetch tasks have already been configured, increase the value of the Number parameter by one (1). Below the Number parameter, specify the names of the fetch tasks, starting from zero (0). For example:

    [FetchTasks]
    Number=2
    0=ExchangeOnline
    1=SkypeForBusinessOnline
  4. Below the [FetchTasks] section, create a new TaskName section. The name of the section must match the name of the new fetch task. For example:

    [FetchTasks]
    Number=2
    0=ExchangeOnline
    1=SkypeForBusinessOnline
    
    [SkypeForBusinessOnline]
  5. Set the following parameters:

    ExchangeOnline A Boolean that specifies whether the repository is an instance of Exchange Online. Set this parameter to TRUE.
    Username The user name to use to connect to the Exchange Web service.
    Password The password to use to connect to the Exchange Web service. For information about how to encrypt the password before adding it to the configuration file, see Encrypt Passwords.
    WSURL The URL of the Exchange Web Service.
    ExchangeOnlineMailbox A comma-separated list of mailbox addresses from which you want to retrieve information.
    SkypeForBusinessOnline A Boolean value that specifies whether to retrieve only Skype for Business Online conversations. When you set this parameter to TRUE the connector retrieves only Skype for Business Online conversations.

    For example:

    [SkypeForBusinessOnline]
    ExchangeOnline=TRUE
    Username=user
    Password=encrypted_password
    WSURL=https://outlook.office365.com/EWS/Exchange.asmx
    ExchangeOnlineMailbox=user1@domain.com,user2@domain.com
    SkypeForBusinessOnline=TRUE

    Additional folder and message selection parameters are available, but in most cases OpenText recommends setting only SkypeForBusinessOnline=TRUE. If you have applied in-place holds to mailboxes to capture deleted conversations, do not exclude the RecoverableItems folder.

  6. Save and close the configuration file.

    You can now start the connector.