Troubleshoot Errors
If you run the connector and find that it stops immediately, check the logs to see if any errors occurred at the time you tried to start it. You can also try running the connector from the command prompt to see if any messages are output to the console.
The following table provides the solutions for some common problems:
Symptom | Resolution |
---|---|
The connector stops immediately, writing this line to the console and to
|
Ensure the configuration file is present in the connector directory. The configuration file must have the same name as the executable, but with the extension
|
The connector stops immediately, writing this line to the console:
|
JavaConnector.jar is not present, or the wrong version is present. Ensure that the version of provided with connectorLibJava.exe is present in the connector directory. |
The connector stops immediately,
|
Ensure your connector JavaConnectorClass is set correctly in the configuration file. |
The connector stops immediately, logging this line to the application log:
|
The class specified by the |
The connector stops and logs this error to
(where My Connector is the name of your connector). |
A valid ConnectorLib Java license could not be found. Check the settings in the [License] section of the configuration file, that the license server can be contacted, and that you have a valid ConnectorLib Java license. |