Troubleshooting
This section describes some common issues and their solutions. If your DIH is not functioning correctly, try the remedies described in this appendix.
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The DIH cannot obtain a valid service port
If the DIH cannot obtain a valid service port, it displays the following warning:
Warning: Engine n. Unable to obtain a valid service port.
To resolve this issue, verify that:
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the DIH has been correctly added to an authorization role in the IDOL Server configuration files that can send actions (for example, the
Query
standard role). -
the IDOL Servers are all version 4.5.0. or later.
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If the ACI actions that you send to the DIH fail, verify that:
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the DIH client has been correctly added to an authorization role in the IDOL Server configuration files that can send actions (for example, the
Query
standard role). - the DIH client has been correctly added to an authorization role in the IDOL Server configuration files that can send service status actions (for example, the
ServiceStatus
standard role).
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If the index actions that you send to the DIH fail, verify that the DIH client has been correctly added to an authorization role in the IDOL Server configuration files that can send index actions (for example, the
Index
standard role).