System Requirements
Zendesk Connector can be installed as part of a larger system that includes an IDOL Server and an interface for the information stored in IDOL Server. To maximize performance, OpenText recommends that you install IDOL Server and the connector on different machines.
For information about the minimum system requirements required to run IDOL components, including Zendesk Connector, refer to the IDOL Getting Started Guide.
Enable API Access
You must enable acesss to the Zendesk API, by following the instructions in the Zendesk documentation. OpenText recommends that you use an API token to authenticate with the API, rather than a password.