Retrieve Information from Zendesk

To retrieve information from Zendesk, create a new fetch task by following these steps. The connector runs fetch tasks automatically, based on the schedule that is configured in the configuration file.

To create a new Fetch Task

  1. Stop the connector.
  2. Open the configuration file in a text editor.
  3. In the [FetchTasks] section of the configuration file, specify the number of fetch tasks using the Number parameter. If you are configuring the first fetch task, type Number=1. If one or more fetch tasks have already been configured, increase the value of the Number parameter by one (1). Below the Number parameter, specify the names of the fetch tasks, starting from zero (0). For example:

    [FetchTasks]
    Number=1
    0=MyTask
  4. Below the [FetchTasks] section, create a new TaskName section. The name of the section must match the name of the new fetch task. For example:

    [FetchTasks]
    Number=1
    0=MyTask
    
    [MyTask]
  1. In the new section, set the following configuration parameters, which are required to connect to the Zendesk API.

    ZendeskSubdomain The Zendesk subdomain, as found in the Zendesk URL (subdomain).zendesk.com.
    ZendeskEmail

    The e-mail address of a Zendesk administrator (the account to use to retrieve data).

    ZendeskApiToken or ZendeskPassword Set one of these parameters so that the connector can authenticate with Zendesk.
  2. (Optional) You might need to use a proxy server to access the Zendesk API. You can use the following configuration parameters to configure the connection to your proxy server.

    UseSystemProxy A Boolean value that specifies whether to obtain details about your HTTP proxy from the system. If you set this parameter to TRUE you must remove the parameters ProxyHost, ProxyPort, ProxyUsername, and ProxyPassword from the task configuration.
    ProxyHost The host name or IP address of the proxy server to use.
    ProxyPort The port of the proxy server to use.
    ProxyUsername The user name to use to authenticate with the proxy server.
    ProxyPassword The password to use to authenticate with the proxy server.
  3. Save and close the configuration file.