Create a Hierarchical Category Structure

The Category component provides a single category, the root category, which you cannot delete or modify. The root category serves as a base for the hierarchical category structure that you create. You can create categories under the root category:

  • from scratch

  • from clusters

  • from legacy topic sets

  • by copying categories

  • by generating a taxonomy

  • from XML

All categories are stored on disk, and become available for querying only if they are indexed into the category index (Agentstore component).

After you create categories, you can:

  • train the categories

  • retrain the categories

  • move the categories