Gathering Log Files to View on another Server or to Send to Technical Support

Copy the following files from the MSSData\log directory. You do not need to stop the MSS server.
trace.<n>.log
awsaudit.<n>.log
credentialaudit.<n>.log
useraudit.<n>.log

After you gather the files, copy them to another server for viewing or if requested, send them to Technical Support.

NOTE:The log files are generated such that the lowest generation number (.0) is the current one, and higher numbers are successively older. For example, trace.0.log is more recent than trace.7.log.

If the (.0) log file covers the period where the event occurred, then gathering (.0) is sufficient. Otherwise, gather additional log files. The file count limit for each log file is 10. The files with.lck extensions are not needed for viewing.