Information We Need

However you contact us, please try to include the information below, if you have it. The more information you can give, the better Micro Focus SupportLine can help you. But if you don't know all the answers, or you think some are irrelevant to your problem, please give whatever information you have.

• The name and version number of all products that you think might be causing a problem.
• Your computer make and model.
• Your operating system version number and details of any networking software you are using.
• The amount of memory in your computer.
• The relevant page reference or section in the documentation.
• Your serial number. To find out these numbers, look in the subject line and body of your Electronic Product Delivery Notice email that you received from Micro Focus.

Alternatively, you might be asked to provide a log file created by the Consolidated Tracing Facility (CTF) - a tracing infrastructure that enables you to quickly and easily produce diagnostic information detailing the operation of a number of Micro Focus software components.

On UNIX, you can use the Micro Focus UNIX Support Scan Utility, mfsupport, to create a log file that contains the details about your environment, product, and settings. The mfsupport script is stored in $COBDIR/bin.

To run mfsupport:

1. Start a UNIX shell.
2. Set COBDIR to the product with issues.
3. Execute mfsupport from a directory where you have write permissions.

   This creates a log file, mfpoll.txt, in that directory.

4. When the script finishes, send the mfpoll.txt file to your Micro Focus SupportLine representative.