ZENworks® Service Desk (formerly Novell® Service Desk) is certified for 10 ITIL processes by Pink Verify.
Move from a reactive to a proactive stance by providing high-quality managed services across your organization.
Make sure that your IT services, processes, and goals support strategic business requirements and objectives.
Use IT to make your organization more productive, more profitable, and more successful.
Adopt best practices across all your infrastructure and support services.
Thanks to Service Desk, Northern Devon Healthcare NHS Trust has gained the ability to transform its IT support processes in line with Information Technology Infrastructure Library (ITIL) best practice and boost their staff's efficiency as well.
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Service Desk enabled Milano Serravalle to improve their service to the users, keep a close eye on all aspects of service delivery, and get a huge time savings of about 80%.
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With Service Desk, Dürr Dental group can now solve technical problems much faster, and the easy-to-use interface enabled them to document and track the progress of every request. Dürr Dental implemented Service Desk in just three days as a virtual appliance on its existing VMware ESX infrastructure.
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