Enjoy the cost benefits of a shared infrastructure while ensuring that your organization's data, processes, configurations, integrations, and dashboards are kept completely segregated from those of other organizations.
Learn how multi-tenancy can be both cost-effective and secure ›
Micro Focus strives for a Service Level Objective (SLO) of 99% uptime and general availability for Solution Business Manager Platform-as-a-Service, outside of scheduled maintenance windows. An elastic enterprise cloud infrastructure optimizes user load, even when unforeseen "spikes" occur.
Whether you’re scaling up or down, a robust process management platform powers on-demand services. Enterprise-level data protection and backups are guaranteed.
Keep sensitive data secure with a multi-tenanted environment. Each customer implementation resides in its own isolated container and individual database instance, ensuring complete data security.
No more sticky notes full of different logins and passwords for different applications. The Micro Focus hybrid authentication solution integrates smoothly with your on-premises authentication system, including LDAP. Users who are already authenticated by your existing framework are granted access to Solution Business Manager Platform-as-a-Service as well, eliminating password management.
Solution Business Manager Platform-as-a-Service teams up with your existing IT systems on-premises or on the cloud—no coding required.
Get the specifics of Service Support Manager on Demand integrations ›
Retain sensitive data behind a firewall in public, private, and hybrid clouds—Micro Focus IT management solutions are model-driven, virtually assembled, and 100% flexible.
Learn how a process-to-process data integrates private and public clouds ›
Configure your instance of the system to best meet your needs. Micro Focus on-premises and on-demand solutions offer the same process management platform. Customize your instance of the solution and give each organization its own secure container within the multi-tenanted environment.
As with the on-premises version of Solutions Business Manager, the workflows, forms and screens, integrations and orchestrations, notifications as well as reports and dashboards in SBM Platform-as-a-Service can be visually configured. SBM’s unique Composer tool visually compares your version of the solution with another so you can manually merge items, thereby simplifying version control of your processes.
The data centers that make up the cloud infrastructure of Solutions Business Manager Platform-as-a-Service are distributed across three continents. Instantly scale up or down as required.
All datacenters feature a secure, durable technology platform with industry-recognized certifications and audits:
Each of the data centers have multiple layers of operational and physical security to ensure the integrity and safety of your data.
Maintaining and upgrading solutions internally results in extra costs. SBM Platform-as-a-Service delivers the same power of on-premises Solutions Business Manager, Service Support Manager and Service Request Center—but it’s hosted on the cloud.
Create critical business processes in minutes without any coding knowledge. With its visual composer, forward leaning user experience, embedded BI capability, and built-in orchestration engine, Solutions Business Manager seamlessly connects human and machine based processes to enable automation where possible and facilitate stakeholder oversight where desired.
Speed up issue delivery while maintaining end-to-end visibility across the service delivery lifecycle. Service Support Manager is a complete IT service management (ITSM) solution. It helps you easily configure processes to match the way you deliver services.
Like its on-premises counterpart, SSM included with SBM PaaS seamlessly integrates with Release Control to help bridge the dev-ops divide.
As the single point of contact with your organization, Service Request Center makes it easy for your customers to browse a rich array of IT and business services, access a knowledge base, quickly submit, track, and approve service requests, and monitor service level agreements (SLAs).
Service Request Manager complements Service Support Manager and Solutions Business Manager. Together, they form a complete cloud-based service management system.
Read about how Service Request Manager acts as an IT front office ›
