Dashboards and Reports

Deliver complete visibility across integrated ITSM processes.

End-to-end operational transparency

A major benefit of Service Support Manager is transparency. SSM includes customizable, role-based dashboards and reports that provide unparalleled insight into IT service management processes.

Processes
Progress
Performance against service level agreements and IT service goals

Service Support Manager collects and reports metrics throughout service life-cycles; cross-application reporting provides end-to-end operational visibility.

Easily configure or create new reports

Service Support Manager resolves one of the key frustrations with reporting in legacy ITSM systems: modifying or creating reports on the fly. SSM reports are easy to create and edit and create, even for non-experts in programming or data modeling.