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Current Maintenance = Technical Support + Software Updates + Defect Support All product versions for which Current Maintenance has ended are under Sustaining Maintenance. Sustaining Maintenance = Online Support resources (no Technical Support) + Software Updates (no Defect Support)
Additional programs available:
Extended Support = Technical Support + Software Updates + Defect Support for Sev 1 available for 2 years after end of Current Maintenance for an additional fee Limited Extended Support = Technical Support + Software Updates (no Defect Support) available after the end of Extended Support for an additional fee
(See details in the Lifecycle Policy)
Status column explained:
Sustaining Maintenance = Online Support resources (no Technical Support) + Software Updates (no Defect Support or license keys) Out of Support = Product and support no longer available
(See details in the Lifecycle Policy)
Click on the arrow to the left of the product to view release dates, status and additional product information.
Micro Focus provides defect support for Open Enterprise Server support packs for one year after the release date of the following support pack. For example, Open Enterprise Server 2015 FCS was released in August 2015. Open Enterprise Server 2015 SP1 was released in June 2016. Open Enterprise Server 2015 FCS will have defect support through June 2017, one year after Open Enterprise Server 2015 SP1 became available. Maintenance customers may continue to get their technical support questions answered on any support pack while their Open Enterprise Server version is in the General Support lifecycle phase. As part of the resolution of an issue, however, customers may be asked to upgrade to a support pack with defect support. Bug fixes, security patches and associated product enhancements which are deemed appropriate by Micro Focus are provided during the General Support phase of the product support lifecycle to customers who are current with their product https://www.microfocus.com/en-us/services/maintenance. Note : Committed support end date for OES 2015 SP1 has been extended to 31st December 2019 to give customers additional time to migrate to OES 2018 SP1. During this period critical defect fixes and security updates will continue to be made available for OES 2015 SP1.
Open Enterprise Server 2018 (OES 2018)
Sustaining
31 Jul 2023
Micro Focus provides defect support for Open Enterprise Server support packs for one year after the release date of the following support pack. For example, Open Enterprise Server 2018 FCS was released in November 2017. Open Enterprise Server 2018 SP1 was released in February 2019. Open Enterprise Server 2018 FCS will have defect support through February 2020, one year after Open Enterprise Server 2018 SP1 became available. Maintenance customers may continue to get their technical support questions answered on any support pack while their Open Enterprise Server version is in the General Support lifecycle phase. As part of the resolution of an issue, however, customers may be asked to upgrade to a support pack with defect support. Bug fixes, security patches and associated product enhancements which are deemed appropriate by Micro Focus, are provided during the General Support phase of the product support lifecycle to customers who are current with their product https://www.microfocus.com/en-us/service
