Information is your enterprise's most vital strategic resource, and the quality of IT services you provide can have a major impact on that resource. IT services enable your business to collect, analyze, produce, and distribute that information effectively. As a result, IT services always have a direct strategic impact on the bottom line.
You need a service desk manager that will help you keep tight control on all of your IT services, so that you can keep the information flowing. By directly improving the efficiency and quality of the services you deliver, Service Desk enables your IT department to make a larger contribution to the overall health and success of the business.