Novell Wireless Messaging Helps Service Providers Win and Keep Customers

• Novell Internet Messaging System 2.6 provides ISPs and ASPs with the most advanced and robust wireless messaging system available today
• Helps service providers build customer loyalty and expand their customer base by offering secure hosted e-mail accounts accessible anywhere in the world
• Drives service provider growth while lowering costs through simplified administration and support of Linux, Solaris and NetWare platforms

Novell, Inc., the leading provider of Net services software, today announced availability of the Novell® Internet Messaging System 2.6, software that provides Internet Service Providers (ISPs) and Application Service Providers (ASPs) with the most advanced and robust wireless messaging system available today. The Novell Internet Messaging System 2.6 allows service providers to build customer loyalty and expand their customer base to mobile users by offering secure hosted e-mail accounts that are accessible anywhere in the world through a wireless device or a standard Web browser. Designed to address the unique management and integration issues faced by service providers, the Novell Internet Messaging System is built on NDS® eDirectory, which dramatically simplifies system administration, and supports the Linux*, Solaris* and NetWare® platforms. This simplified management allows ISPs and ASPs to grow their business, increase the number of customers they can support, reduce costs and raise customer satisfaction.

According to Web-Feet Research, a California-based research firm, the number of worldwide subscribers to mobile phone services will top 1.8 billion by 2005. The Novell Internet Messaging System 2.6 helps service providers expand into this rapidly growing market of mobile users by providing them with secure wireless messaging.

"The Novell Internet Messaging System simplifies what Home.se is trying to accomplish as one of Europe's top Internet Service Providers," said Lars Andersson, marketing manager and founder of Home.se, an ISP based in Sweden with more than 250,000 customers. "Home.se was looking for a solution that would help us develop our strategy to become one of the largest hosted e-mail providers in Europe. We choose Novell as our partner, not only because of their solid technology, but also because they were very open to our suggestions about what the product should offer.

"Working with Novell and the Swedish consulting firm Mirea, now part of the global firm Nextra AS, we've developed a hosted e-mail service, based on the Novell Internet Messaging System, which offers us several key benefits. First, it provides us with compelling value-added services like wireless messaging, which give us a competitive edge with customers. Second, its integration with NDS eDirectory makes the system incredibly easy and cost effective to manage. Best of all, the Novell Internet Messaging System has the kind of scalability necessary to keep up with our rapid growth; so we can stay focused on that growth and not on our network infrastructure."

Built on the industry-leading NDS eDirectory, the Novell Internet Messaging System provides a high-performance hosted e-mail service that is ideal for service providers who need to deliver reliable services at low costs. The software helps service providers create a manageable and secure one Net infrastructure by delivering fast, reliable e-mail messaging across all types of networks, wired to wireless, and leading Net platforms, including Linux, Solaris and NetWare. The latest version of the Novell Internet Messaging System offers customers several key enhancements:

• Wireless messaging The Novell Internet Messaging System now allows users to read, send, reply to, forward and delete e-mail messages from wireless devices. The Novell Internet Messaging System supports both the Wireless Markup Language (WML) 1.1 and Global System for Mobile Communications (GSM) standards, which allow for worldwide wireless communication. For more information, go to www.novell.com/wireless.
• Enhanced security The Novell Internet Messaging System provides secure communications for users and administrators. Whether users are accessing their e-mail from wireless phones or an administrator is monitoring the messaging system from a Web browser, the communication is secured through support for the OpenSSL or Transport Layer Security (TLS) Internet security standard.
• Simplified management The Novell Internet Messaging System offers simplified administration features to allow service providers to keep up with rapid customer growth without sacrificing the efficiency and reliability of their messaging system. With the Novell Internet Messaging System 2.6, administrators can add new servers, groups of new users or change server configurations dynamically without ever needing to take the system down — critical in the fast-paced Net economy.

Built on NDS eDirectory
A key competitive advantage for the Novell Internet Messaging System over other hosted messaging packages is its tight integration with NDS eDirectory. Not only does NDS eDirectory allow service providers to easily manage millions of Novell Internet Messaging System e-mail accounts, but it also brings e-mail accounts together with user information, accounting and billing processes, hardware, etc. into a single location. This centralized management allows service providers to grow their business by simplifying business processes.

Availability and Pricing
Licenses for the Novell Internet Messaging System 2.6 are available today to service providers that are part of Novell's Internet Commercial Service Provider (iCSP) program. Companies interested in learning more about the iCSP program can inquire via e-mail to acnameth@novell.com. The Novell Internet Messaging System 2.6 is also available today to enterprise customers through any authorized Novell reseller, by calling Novell's Customer Response Center at (888) 321-4272 or by going to http://shop.novell.com. Enterprise customers can purchase the Novell Internet Messaging System for SRP $20 per user license. Upgrade and volume-discount pricing is available.

About Novell
Novell, Inc. (NASDAQ:NOVL), is the leading provider of Net services software that delivers services to secure and power all types of networks the Internet, intranets, and extranets; wired to wireless; corporate and public across leading operating systems. Novell's Net services software provides the foundation for one Net a single global network that supports new applications and forms of business. Worldwide channel, consulting, education and technical support programs, along with strategic alliances, combine Novell Net services software with third-party products and services to form complete Net solutions.

For information on Novell's complete range of products and services, contact Novell's Customer Response Center at (888) 321-4CRC (4272), or visit Novell's Web site at http://www.novell.com. Press may access Novell announcements and company information on the World Wide Web at http://www.novell.com/pressroom. In addition, detailed comparisons between Novell products and competitive offerings from other vendors are available on the Web at http://www.novell.com/competitive.

Novell, NetWare, NDS and NetWorld are registered trademarks or service marks, and eDirectory and Novell Internet Messaging System are trademarks of Novell, Inc. in the United States and other countries. *All third-party trademarks are the property of their respective owners.