Solutions Business Manager Platform-as-a-Service is a multi-tenanted environment where each customer implementation resides in its own isolated container, ensuring complete data security. All business data is stored in separate database instances specific to the container and is isolated from other customers' data.
Solutions Business Manager Platform-as-a-Service features strong identity and access management with multiple levels of access control, network security through 128-bit SSL, firewall protection for all servers with databases protected with an additional firewall, as well as intrusion detection and prevention systems.
The hosted deployment is firewalled, accessible only through specific SSL-enabled ports and certain external virtual IP addresses. All communication between components within the firewall happens via internal virtual IP addresses.
With SSO, the login process automatically captures the user’s domain and other credentials, and all further access to the system is governed by this information. Micro Focus also offers a hybrid authentication model, enabling customers to integrate Service Support Manager on Demand with their existing on premises authentication provider such as LDAP.
The hosted infrastructure is SAS70 Type II certified. All physical access to the machines is restricted through physical isolation. Network access is restricted through firewalls and by authentication mechanisms. Users can only access web pages and the web services API through secure HTTPS ports.
Solutions Business Manager Platform-as-a-Service provides enterprise-level data protection and backups to facilitate quick recovery in case of a disaster. Backups range from full weekly backups to daily incremental backups as well as transaction logs that are captured every four hours. The hosting provider has been certified by PCI Security Council DSS 1.2 for data protection.
Compliance requirements are always on the rise and are a source of constant concern in every area of business. Micro Focus hosting partners hold the following credentials that aid transparency and security: