F.9 Mobile Apps

For information about how to install and run the Filr mobile app, see the Filr Mobile App Quick Start.

Following are known issues in the Filr mobile app:

F.9.1 iOS Devices

Files App

An error may occur while performing the Filr file operations by using Files App. To resolve the issue, try again.
The download icon continues to remain even after downloading the file to your iOS device.
On installing Filr, unable to login through file provider extension. To resolve this issue, in the Files app edit section, toggle the switch off and then on for the Filr app.

Unable to Preview Some Files on an iOS Device

On an iOS device, you cannot preview some files such as .odt, .odp, and.dwg if the Filr server uses a self-signed certificate.

Ensure that the Filr server uses a valid SSL certificate that is signed by a well-known certificate authority (CA).

Activity View Display on a iOS 11 Device Does Not Honor the AppConnect Apps or Whitelist Settings

The Activity View Display that displays on an iOS 11 device with MobileIron configured when you tap the Actions icon does not honor the Mobileiron AppConnect apps or Whitelist settings and lists all applications and extensions. Even if you tap an application or extension that is not listed in AppConnect apps or Whitelist.settings, files get shared to such blocked applications and extensions.

However, the Filr Open In option below the Activity View Display honors the Mobileiron AppConnect apps or Whitelist settings.

Filr Menu Options Not Listed After Logging In To Filr on an iOS Device That Has MobileIron Configured

When you log into Filr from an iOS device with MobileIron configured, the Filr menu options are not displayed on tapping the Actions icon if the Mobileiron Allow open in setting is set to either AppConnect apps or Whitelist.

To workaround this issue, you must create or modify the AppConnect app configuration and add the following key-value pair to the app-specific configuration section:

Key: MI_AC_DISABLE_OPEN_IN_ENFORCEMENT
Value: YES

iOS App Extensions Are Restricted When Applications Are Whitelisted

The iOS App Extensions and sharing through AirDrop is restricted when the applications are added to whitelist.

For example, when Google drive is added to whitelist (com.google.Drive), then sharing of files through the extensions such as AirDrop, Drive, Save to Files, and so on is restricted. The files can only be shared through applications such as Import with Drive or Copy to Drive.

F.9.2 Windows Device

Windows Phone Users See an Authentication Error When Filr Has a Self-Signed Certificate

If Filr is configured with a self-signed certificate, Windows Phone users see an authentication error when attempting to access Filr by using the Windows Filr mobile app.

You can resolve this issue in either of the following ways:

(Recommended) Configure Filr to use an official certificate in the Filr 4.3: Maintenance Best Practices Guide.
Send a copy of the self-signed certificate via email to each Windows Phone in your system. Users must then open the email and click the certificate attachment. After users click the attachment, the self-signed certificate is installed on the phone. When the certificate is installed, users are able to log in to the Filr app without seeing the authentication error.

F.9.3 All Mobile Devices

Files in Downloads Area Are Not Synchronized with Just-in-Time Synchronization

Accessing a file from the Downloads area from the mobile app does not trigger Just-in-Time synchronization.

If you have configured only Just-in-Time synchronization (scheduled synchronization is not enabled), files that are located in a Net Folder that have been added to the Downloads area on the mobile app are not automatically updated with changes made from the file system. The file is updated in the Downloads area only after a user uses one of the Filr clients to browse to the Net Folder that contains the file.

Files from the Home Folder in the Downloads Area Are Removed after Personal Storage Is Enabled

If users have added files from their Home folder to the Downloads area on the mobile app, and then the Filr administrator enables personal storage (as described in Enabling Personal Storage for Users and Groups in the in the Filr 4.3: Administrative UI Reference), files from the Home folder are removed from the Downloads area on the mobile app.

Files from Net Folders Are Removed from the Downloads Area after Being Renamed or Moved

If users have added files from a Net Folder to the Downloads area on the mobile app, and then the file is renamed or moved on the OES or Windows file system, the file is removed from the Downloads area on the mobile app.

Email Addresses in Share Dialog Cannot Contain Extended Characters

When specifying an email address in the Share dialog, if the email address contains extended characters (such as an apostrophe), an error message is displayed indicating that the item cannot be shared with the specified user.