ZENworks® Service Desk (formerly Novell® Service Desk) is certified for 10 ITIL processes by Pink Verify.
"<H1>SRVE0255E: A WebGroup/Virtual Host to handle /mbgateway/1_0/mbSearchByMetadata.json has not been defined.</H1><BR><H3>SRVE0255E: A WebGroup/Virtual Host to handle appserviceinternal.provo.novell.com:80 has not been defined.</H3><BR>"