Change management lets you accurately assess the risk of changes and then apply the appropriate approval process. This means a lot less disruption to the business.
With Service Desk, you can:
- Use the CMDB to establish relationships among the reason, priority, and impact of a change. It helps you create links to affected configuration items, reducing risk to the business.
- Take advantage of predefined templates to ensure that IT has accurate and consistent recording when initiating requests for change directly from incidents. This predictability helps assign activities to the correct people quickly and easily.
- Drive faster resolutions. You can use the CMDB to manage the relationships between incidents and help IT make informed decisions as they resolve incidents and requests.