Features

Supported Channels

Public Social Media Channels


  • LinkedIn Pages & Accounts
  • Facebook Pages & Accounts
  • Twitter Accounts* & Search
  • Flickr (Via RSS)
  • Instagram
  • Google+ Accounts, Pages
  • Google+ Tumblr (Via RSS)
  • Reddit (Via RSS)
  • YouTube Channels
  • Pinterest (Via RSS)
  • Generic RSS Feeds
 

Enterprise Social Networks / CRM


  • Microsoft Yammer
  • IBM Connections
  • Sales Force Chatter
  • Sales Force Communities
  • Salesforce CRM
  • Slack
  • Facebook Workplace

Social Mobile Hub


  • WhatsApp
  • WeChat

Enterprise Social Hub


  • Cisco Jabber
  • Salesforce CRM
  • SharePoint (News Feeds)
  • SharePoint –O365(News Feeds, Blogs, Documents, Discussions)
  • Skype for Business O365
  • Skype for Business On-Prem

Social Media Management Tools


  • GrapeVine6
  • Sprinklr
  • Hootsuite
  • Others accessing DS SMG API
  • Brainshark
  • Salesforce Marketing Cloud
  • Adobe Social
Rich social media data capture

Retain Social Media Governance captures full resolution pictures, videos, GIFs, and other data formats commonly used in social media. Retain Social Archiving also captures social media regardless of the device or network used to transmit communications.

Preservation in native format

Retain Social Media Governance interfaces directly with each social network to capture and preserve data in its pure native format. The underlying data format for a social media record can be accessed and downloaded from the archive at any time.

Continuous archiving

Retain Social Media Governance automatically captures and preserves new content 24/7, using the Real-Time API to capture data as soon as it’s available.

Data export and archive viewer

Social media content can be exported in a variety of formats including PDF, HTML, PST and Excel or the stand-alone archive viewer. The archive viewer is fully indexed, searchable, and includes a table of contents for quick browsing. You can export everything in the archive at any time, including all of the rendered content, native formats, images, and digital signatures.

Litigation, redaction, and audit features

To protect a social media message that could be involved in future litigation, Retain can flag an archived item to avoid deletion until the hold is removed. Your exported data can also be redacted so that personal information and other sensitive items can’t become part of open records requests. Finally, Retain creates a searchable audit trail of all admins and users with archive access, so that you keep a full record of all activity.

Social Media Management Tool Integration

Retain SMG integrates with Social Media Management Tools to enable you to search your social media archive and auto-compose from historical content while maintaining compliant records.

Risk management and analytics

Retain Social Media Governance includes pre-configured, automatically updated rules to detect threats, mitigate risks, and ensure compliance:

  • Detect Threats - Monitor all corporate social media accounts in real-time to identify malicious or unauthorized behavior, including both internal and external cyber threats.
  • Mitigate Risks - Automated, policy-based response to take action against threats or attacks. Initiate takedowns of imposter accounts, remove malicious posts, and quarantine potential malware.
  • Ensure Compliance - Policy-driven information governance across the full compliance lifecycle for digital & social assets, including supervision, archival retention, and full audit trails.
Available on-prem and in the cloud

Whether you’re looking to archive your social media data on-prem or in the cloud, Retain has a solution for you.

eDiscovery, advanced search, and tagging

Authorized users can perform eDiscovery and complete regulatory tasks like litigation holds, printing, forwarding, saving, redacting, and exporting. Search your archive by content type, date range, network, keywords, participants, or tags. Admins and end users can create custom tags for messages, making it easy to organize and custom filter results.

Quick and seamless deployment

Connect and archive social media accounts without collecting personal login information from multiple users or granting all users access to everything in the archive. Retain Social Archiving offers a cloud-based solution that requires no software installation or IT expertise. It can be deployed on-prem and in the cloud.

Complete historical archive with retention rules

Retain Social Media Governance collects all available data from existing social media accounts, including historical posts, messages, photos, and comments. When social media accounts are retired, the data remains fully exportable and searchable in the archive. Control the retention period of records through customizable disposition rules.

"We were looking for a solution that archives in accordance with current retention laws – Retain fulfills all our internal and the external compliance regulations!"
Stefan Vetter   /   Tax Counsellor & Partner  Rieker - Alber - Thoni